Fortis Hospital, Mohali Gets JCI
Hospital, Mohali has recently acquired accreditation from Joint Commission International
(JCI). The Hospital took 18 months to prepare for the accreditation and spent
Rs 1.2 crore on infrastructural changes for it. The 209-bed hospital is a super
speciality cardiac hospital and the first hospital of the Fortis Healthcare
Speaking to Express Healthcare, Daljit Singh, President-Strategy and Organisational
Development, Fortis Healthcare Limited, said, "The starting point was October
2005, when a GAP analysis was conducted by US-based consultant Graham Gooch
and Associates to assess our preparedness for JCI. Later on, the implementation
and follow-ups were done by our in-house team." A core team of 15 people
were formed for this purpose. The Group tackles quality on two levelsone
at the corporate level to strategise and plan quality initiatives and another
at the individual hospital level for day-to-day implementation and follow-ups.
The key areas on which the Hospital had to work upon for JCI were patient safety,
attendant safety, employee safety, fire safety, service processes, documentation
and OPD operations.
"The initiative involved months of training of employees of all departments,
so that everybody had a good understanding of quality and what their role was
in it, " added Daljit.
The reason for going for JCI is not to attract more international patients,
insists Daljit. "We were not looking at any short-term benefits. We want
to position ourselves as a globally reputed healthcare organisation renown for
clinical excellence and quality care," said Daljit. Escort Heart Institute,
New Delhi is also preparing for JCI. "In fact, the GAP analysis was done
during the time of Mohali, but we could not take it further due to various reasons.
Now we are actively looking at it," informed Daljit.
Four more Fortis Hospitals are slated for NABH accreditation soon.